Tracking order

Thank you for choosing HenaShade for your Mice, Keyboards, and Headphones. We understand that knowing where your order is at all times brings peace of mind. Below, you will find a clear and simple guide to tracking your package from our warehouse to your doorstep.

How to Track Your Order

Once your order is confirmed and shipped, we will send a confirmation email to the address you provided at checkout. This email will contain your Tracking Number and the Carrier Name (e.g., DHL, FedEx, USPS, or UPS). Please allow up to 24 hours after receiving this email for the tracking information to update in the carrier's system.

To track your order, please follow these three simple steps:

  1. Locate your tracking number – Check your inbox for the shipping confirmation email from [email protected]. The tracking number is a long alphanumeric code (e.g., 1Z999AA10123456784).
  2. Visit a reliable tracking website – We recommend using a universal tracking service that works with multiple carriers. This saves you from visiting different carrier websites.
  3. Enter your tracking number – Paste the number into the search field on the tracking site and click "Track." You will see the current status, location history, and estimated delivery date.

Recommended Third-Party Tracking Service

For the most convenient experience, we highly recommend using 17TRACK. It is a free, global package tracking platform that supports over 1,000 carriers, including all major couriers we use.

How to use 17TRACK:

  • Go to www.17track.net .
  • On the homepage, you will see a large search box. Enter your tracking number there.
  • Click the "Track" button. The site will automatically detect the carrier and display the latest shipment status, including any customs or transit delays.
  • You can also download the 17TRACK mobile app (iOS and Android) to receive push notifications about your package's progress.

Alternative trusted services: If you prefer other platforms, you can also use AfterShip or PackageRadar. All three are free and do not require an account for basic tracking.

What to Do If Your Tracking Information Doesn't Update

Sometimes, a package may not show movement for 2–3 days, especially during peak seasons or when crossing international borders. This is normal. However, if your tracking status has not changed for more than 5 business days, or if the tracking number is not recognized by the carrier, please do not hesitate to contact us.

Our dedicated support team is here to help you. Please email us at [email protected] with your order number and tracking number. We will investigate the issue with the carrier and provide you with a clear update within 24–48 hours.

Important Notes on Delivery

  • Delivery time: Standard shipping typically takes 5–10 business days, depending on your location. Express shipping takes 2–4 business days.
  • Signature: Some carriers may require a signature upon delivery. If you are not available, they will leave a notice with pickup instructions.
  • Address accuracy: Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrectly provided addresses.

We hope this guide makes tracking your HenaShade order a breeze. Thank you for shopping with us, and we look forward to delivering your new gear soon!