Contact us

We’re here to help with any questions about your order, product compatibility, or warranty support. Our team is available to assist you with all HenaShade mice, keyboards, and headphones.

Customer Support

For general inquiries, order assistance, or product guidance, please reach out to our support team via email. We aim to respond within 24–48 hours on business days.

Email: [email protected]

Business & Partnership Inquiries

If you represent a retailer, distributor, or media outlet and wish to discuss collaboration opportunities, please use the same email address and include “Business Inquiry” in the subject line for faster routing.

Product Support & Warranty

For troubleshooting, firmware updates, or warranty claims related to your HenaShade device, please provide your order number and a brief description of the issue in your email. This helps us resolve your request more efficiently.

Mailing Address

HenaShade
128 Commerce Drive, Suite 204
Austin, TX 78701
United States

Please note: We do not offer phone support at this time. For the fastest response, email is the recommended channel. We do not operate a customer portal, and all support is handled directly through the email address above.