Shipping policy
At HenaShade, we are committed to delivering your selected mice, keyboards, and headphones with efficiency and care. This policy outlines our standard shipping procedures, timelines, and terms to ensure a transparent experience for every order.
Shipping Method & Coverage
We currently offer a single, reliable shipping option — Standard Shipping — available for all orders placed through our online store. This method applies to every destination we serve, providing a consistent and trackable delivery process. Please note that we do not offer express, expedited, or same-day delivery at this time.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, such as product launches or seasonal sales, processing may take an additional 1–2 business days. You will receive a confirmation email with your order details once processing begins.
Delivery Timeframe
After your order leaves our facility, estimated delivery times are as follows:
- Domestic orders: 3–7 business days
- International orders: 7–15 business days, depending on the destination country and customs processing
Please note that these are estimates and not guaranteed delivery dates. Unforeseen circumstances such as weather conditions, customs delays, or carrier disruptions may affect the actual arrival time.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. There is no free shipping threshold — every order, regardless of value, will incur a shipping charge. The exact cost will be clearly displayed before you confirm your purchase, so there are no hidden fees.
Order Tracking
Once your order is shipped, we will send a confirmation email containing a tracking number and a direct link to the carrier’s tracking portal. You can monitor your package’s journey in real time. If you do not receive this email within 2 business days of your order being processed, please check your spam folder or contact us at [email protected].
Delivery Address & Accuracy
Please ensure that your shipping address is complete and accurate at the time of purchase. HenaShade cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error in your shipping details after placing an order, contact us immediately at [email protected], and we will do our best to correct it before dispatch.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange a reshipment. Please note that additional shipping fees may apply for reshipping returned items. If you do not respond within 30 days, the order may be canceled and refunded minus the original shipping cost.
Customs, Duties & Taxes (International Orders)
For international shipments, the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in your order total or shipping fee. Customs policies vary widely by region, and we recommend contacting your local customs office for more information. Please note that we are unable to declare items as gifts or alter the declared value to reduce customs fees.
Damaged or Lost Shipments
While we take great care in packaging, we understand that transit issues can occur. If your package arrives damaged, please document the condition with photos and contact us within 48 hours of delivery at [email protected]. For lost packages, please allow the full estimated delivery window to pass before contacting us, so we can initiate a trace with the carrier. We will resolve all claims promptly and fairly.
Contact Us
If you have any questions about this shipping policy or your specific order, our support team is ready to assist you. Reach out to us at [email protected], and we will respond within 24–48 hours on business days.