Faq
Frequently Asked Questions
Welcome to HenaShade! We're here to help you get the most out of your shopping experience. Below you'll find answers to common questions about our products, ordering, shipping, and support. If you can't find what you're looking for, feel free to reach out to us at [email protected].
Ordering & Payment
How do I place an order?
Simply browse our selection of mice, keyboards, and headphones, add the items you like to your cart, and proceed to checkout. We accept major credit cards and secure online payment methods. Once your order is confirmed, you'll receive an email with your order details.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us immediately at [email protected]. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Are there any additional fees or taxes?
All prices displayed on our site are in USD and include applicable standard taxes. Shipping costs are calculated at checkout based on your location and chosen delivery method. You'll see the full total before you confirm your purchase.
Shipping & Delivery
What shipping options are available?
We offer standard and express shipping worldwide. Delivery times vary depending on your region — typically 5–10 business days for standard and 2–4 business days for express. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries. During checkout, you'll see if your address is eligible for delivery. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.
What if my package arrives damaged or missing items?
We take great care in packaging your order. If you receive a damaged or incomplete shipment, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the issue. We'll arrange a replacement or refund promptly.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you're not satisfied with your purchase, simply contact us to initiate a return. The item must be in its original packaging and condition. Return shipping costs are the buyer's responsibility unless the item is defective.
Do your products come with a warranty?
Yes, all HenaShade products include a 12-month limited warranty against manufacturing defects. If your device malfunctions under normal use, we'll repair or replace it at no cost. For warranty claims, please reach out to [email protected] with your order details.
How do I request a refund?
Once your return is received and inspected, we'll notify you about the status of your refund. Approved refunds are processed to your original payment method within 5–7 business days. You'll receive an email confirmation when the refund is issued.
Product Support
Are your mice, keyboards, and headphones compatible with all devices?
Most of our products support Windows, macOS, Linux, and popular gaming consoles. Please check the individual product page for specific compatibility details. If you're unsure, feel free to email us and we'll help you choose the right device.
How do I clean and maintain my HenaShade products?
Use a soft, dry microfiber cloth to wipe surfaces. Avoid using harsh chemicals or liquids directly on the devices. For keyboards, you can gently remove keycaps (if applicable) for deeper cleaning. Always disconnect the device before cleaning.
What should I do if my device stops working?
First, check the connection (USB receiver, cable, or Bluetooth pairing) and ensure the device is charged or has fresh batteries. If the issue persists, consult the troubleshooting guide on the product page or contact us at [email protected] for further assistance.
Account & Privacy
Do I need an account to shop at HenaShade?
No, you can complete your purchase as a guest. However, providing your email at checkout allows us to send you order updates and tracking information. We do not require any registration to browse or buy.
How is my personal information protected?
We take your privacy seriously. All transactions are encrypted using secure socket layer (SSL) technology. We never sell or share your personal data with third parties, except as required to process your order (e.g., shipping carriers). For full details, please review our Privacy Policy.
Still have questions?
Our support team is happy to help. Email us at [email protected] and we'll respond within 24 hours on business days. We're committed to making your HenaShade experience smooth and enjoyable.